Sales Contracts White Papers

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Why Service Level Management is Mission Critical for all IT Service Providers
sponsored by Autotask Corporation
WHITE PAPER: Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations. Read this whitepaper to learn how to make the most of your Service Level Management (SLM) tools.
Posted: 10 Dec 2010 | Published: 10 Dec 2010

Autotask Corporation

Remote/Branch Office Data Protection and System Availability
sponsored by arcserve
WHITE PAPER: There are many approaches to remote office data protection and system availability. This paper describes best practices in using available technologies for protection, recovery and availability of remote or branch office systems, applications and data.
Posted: 19 Aug 2010 | Published: 19 Aug 2010

arcserve

Virtualization Licensing and Support Lethargy: Curing the Disease That Stalls Virtualization Adoption
sponsored by Burton Group
WHITE PAPER: Today, most applications can efficiently run inside virtual machines (VMs), and application vendors have a responsibility to develop licensing and support policies offering virtualization compatibility without the expense of added management to...
Posted: 18 Jul 2008 | Published: 22 Jan 2008

Burton Group

Realize the Benefits of Design, Operate, Maintain Today
sponsored by IFS
WHITE PAPER: Industrial facility designers and those who operate and maintain those facilities need to work together closely to improve plant efficiency and business profitability over time.
Posted: 07 Jul 2008 | Published: 01 Jun 2006

IFS

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability
sponsored by SAP America, Inc.
WHITE PAPER: The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.
Posted: 17 Sep 2008 | Published: 17 Sep 2008

SAP America, Inc.

Cisco® ONE: The Value of Advanced Flow Control
sponsored by Cisco Systems, Inc.
WHITE PAPER: Discover how utilizing the advanced flow control capability in Cisco Open Network Environment (ONE) can help you overcome the complex monitoring challenges you are facing today.
Posted: 28 Jun 2013 | Published: 31 May 2013

Cisco Systems, Inc.

Accelerating Database Test and Development
sponsored by Oracle and Intel®
WHITE PAPER: This white paper explains the benefits of a solution that can easily be added to an existing Data Guard configuration to provide an industry leading low-cost, time and space efficient solution to enterprise requirements for snapshots and clones.
Posted: 12 Jun 2014 | Published: 12 Jun 2014

Oracle and Intel®

User-Based Licensing for Endpoint Protection and BYOD
sponsored by OpenText Security Solutions
WHITE PAPER: User-based licensing allows protection on multiple devices for each employee, meaning companies need only know the number of mobile workers, not the number of devices. Inside, you'll find 5 reasons you should consider user-based licensing for your organization.
Posted: 11 Jun 2013 | Published: 11 Jun 2013

OpenText Security Solutions

eGuide: SQL Server Consolidation - An IT Manager's Guide
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This E-Guide offers a step-by-step guide for consolidating SQL Servers, also provides insight on why SQL Server consolidation is an optimization technique.
Posted: 20 Nov 2008 | Published: 20 Nov 2008

Hewlett Packard Enterprise

Guide to Virtual Server Protection
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: HP Data Protector simplifies application protection through unified recovery and advanced automation and can help you meet any SLA for up to 70% less cost than competitive backup software solutions.
Posted: 22 Jul 2011 | Published: 22 Jul 2011

Hewlett-Packard Enterprise