RESEARCH CONTENT:
Brands such as Airbnb disrupt industries and change how consumers think about the market, according to this research from Cass Business School, City University London.
WHITE PAPER:
Learn how industry leaders such as the companies profiled in this study are using Lean Six Sigma approaches to enable significant innovation opportunities that have far-reaching impacts on their businesses.
EBOOK:
Contact centers have perfected the art of tracking customer inquiries, but first contact resolution is still alluding them. The key to solving the problem-- not just answering, but resolving the issue.
JOURNAL ARTICLE:
Many organizations have achieved dramatic performance improvements by sustaining a focus on strategy implementation. We have captured and codified a body of knowledge from these successful organizations that provides the foundation for an emerging professional function focused on the management of strategy.
WHITE PAPER:
This SAP Executive Insight examines the changing role of the finance organization in today's business environment. Further, it describes how companies can develop best-run finance organizations.
WHITE PAPER:
This whitepaper reviews the three main capabilities that organizations need to focus on in order to make intelligent business choices and steer their organization in the right direction.
WEBCAST:
This Webinar in the Apply Business Analytics series will highlight the specific methods and unique data requirements needed to deal with advanced analytics so that you can effectively and efficiently uncover hidden relationships, anticipate the future and adapt to change.
WHITE PAPER:
To remain competitive as industry boundaries blur, telecom providers recognize the need for new business models and other capabilities beyond their traditional strengths, learn more by downloading this IBM white paper.
